help

Questions people ask

Short answers to the things that come up before and just after a first import. If yours is not here, the last answer says where to send it.

How do I get my CSCS statement?

Your CSCS statement lists every NGX share you hold across all your brokers, under your CHN. Log in at portal.cscs.ng (your broker sets up the investor login) and look for Statements or Reports; download the stock position statement as a PDF. If you have no portal login, your broker can send the same document. Broker apps also publish their own statements; the paths we could check are below.

Where to get your statement

Why are prices end-of-day and not live?

The NGX session closes at 2:30pm WAT. Vantis prices NGX holdings at the official close for the session, published after the market shuts, and marks each figure with the session date it belongs to. There is no intraday feed here by design: a retail portfolio does not change its decisions on a ten-minute tick, and a live-looking number that is actually delayed is worse than an honest close. US holdings use the prior US close.

What does WHT mean on my dividends?

Withholding tax. Nigerian companies deduct 10% from a declared dividend before it reaches your account, so a ₦1.00 per share dividend lands as ₦0.90. For retail investors it is a final tax: nothing more is owed, nothing is refundable. Vantis shows dividends gross and net so the yield you compare with a T-bill is the one you keep. Since the October 2025 FIRS directive, T-bill interest also carries 10% WHT at source; FGN bond coupons remain exempt.

How is XIRR different from simple return?

Simple return compares what you put in with what you have now and ignores when the money arrived. XIRR (money-weighted return) weights every deposit and withdrawal by how long it was actually invested, so it answers “what did my naira earn per year?”. If you drip money in monthly the two can differ a lot: a deposit just before a rally lifts XIRR, one just before a dip drags it. Vantis shows both, labelled, plus time-weighted return, which judges the strategy as if all the money was there from day one. For windows under 30 days only the cumulative figure is shown, because annualising a few days of noise is meaningless.

What does "real return" mean?

Your return after inflation: what the money buys now versus before. Vantis divides rather than subtracts, real = (1 + nominal) ÷ (1 + inflation) − 1, because subtracting overstates the gain: +25% against 20% inflation is a real +4.17%, not +5%. Inflation over your window is compounded from the latest NBS headline CPI print, and the print month is named next to the number. With Nigerian CPI above 20% for long stretches, a naira portfolio can grow every month and still lose purchasing power; this is the number that tells you which.

How does deleting my account work?

Settings → Danger zone. Confirming there removes your portfolios, transactions, alerts, notes, chat history, any waitlist entry tied to the account, and the login itself in one step, and the same page lets you download everything as CSV first. Deletion from the live database is immediate; encrypted nightly backups roll off within about 60 days. If you would rather we do it, email [email protected] from the address on the account. Details in the Privacy Policy.

What does Vantis never do?

Three things, and none of them are on a roadmap:

  • No trades. Vantis never places, routes, or executes an order. When it proposes a change to your book, you confirm the entry here and place any trade yourself with your broker.
  • No custody. It never holds your money or your shares and never asks for your broker or bank login. Everything it knows comes from the documents and entries you give it.
  • No advice. It is a research and tracking tool, not a licensed adviser. AI-written takes are drafts for your review, never a recommendation. The Disclaimer spells this out.

How will Pro work?

Pro is not on sale yet. The free tier stays free, with up to 2 portfolios and a trial of deep research. Pro will lift the portfolio cap and add paid research credits; the price is not set. Leave an email and you hear once when it opens, nothing else. The same form sits on each gate inside the app, and which gate people hit is how the pricing gets decided.

One email when Pro is ready. No list, no drip.

How do I contact support?

Email [email protected]. One person reads it. Signed-in operators can also use the Feedback link at the bottom of the sidebar; it arrives in the same place with the page you were on attached. There is no phone line.

Where does the data come from?

NGX closes, indices, and corporate actions come from licensed end-of-day market data feeds and the exchange's own published price list and filings. T-bill and bond figures come from DMO auction results and CBN money-market publications. Inflation is the NBS headline CPI. US and crypto prices come from end-of-day market data providers. Your holdings come only from you: the statement, screenshot, CSV, or entry you provide. Every figure carries the session date it belongs to, and anything Vantis could not source is shown as a dash, never estimated.